Complaints | TALOS Risk MGA - Underwriting certainty

Complaints Procedure:

Talos Risk (“TALOS”) is committed to delivering a highquality service. If you are dissatisfied with any aspect of our products or services, you can make a complaint using the contact details below.

How to Make a Complaint
You can contact us in any of the following ways:

Email: complaints@oneadvent.com
Post: Compliance Team, Talos Risk Partners, c/o OneAdvent, 4th Floor, 107 Fenchurch Street, London, EC3M 5JF, United Kingdom
We will acknowledge your complaint promptly, investigate it fairly, and provide a final response within 8 weeks for UK regulated complaints, or within the applicable timescales in your EEA country of residence.

Regulatory Information
TALOS is the brand of Talos Risk Limited. Talos is a trading style of Advent Solutions Management Ltd (registered in the UK no. 040492670). Advent Solutions Management Ltd is authorised and regulated by the Financial Conduct Authority (FRN 308751).

Talos is also a trading style of ASM OneAdvent UW Europe GmbH, registered office Hohe Bleichen 8, 20354 Hamburg, Germany, registration number 165568. ASM OneAdvent UW Europe GmbH is regulated by IHK Hamburg (registration number D614HAG1IB19).

OneAdvent handles complaints on behalf of TALOS.

If You Are a UK Customer (Including Eligible SMEs)
If you are an eligible complainant under FCA rules and you are unhappy with our final response, or if you have not received one within 8 weeks, you may be able to refer your complaint to the Financial Ombudsman Service (FOS):
Financial Ombudsman Service
Website: www.financialombudsman.org.uk
Telephone (UK): 0800 023 4567
From abroad: +44 20 7964 0500
Email: complaint.info@financialombudsman.org.uk

If You Are an EEA Customer
If your policy is issued in the EEA, you may have access to the complaints or dispute resolution scheme in your country of residence. Details of the relevant scheme will be provided in our response.

Brokers and Intermediaries

If your policy was purchased through a broker, you may also raise your complaint with them and they may be able to resolve the matter for you.

Privacy Policy:

Website Privacy Notice & Cookies
Talos Risk (“TALOS”, “we”, “us”) is committed to protecting your personal data. This notice explains how and why we collect your personal data and how we keep it secure.

Who we are
Talos is the brand of Talos Risk Limited. Talos is a trading style of Advent Solutions Management Ltd (registered in the UK no. 040492670). Advent Solutions Management Ltd is authorised and regulated by the Financial Conduct Authority (FRN 308751).

How to contact us
Talos Risk Limited
Correspondence for Compliance Matters: 4th Floor, 107 Fenchurch Street, London, EC3M 5JF, United Kingdom

Registered Address: 8 Devonshire Square, TALOS, London, EC2M 4YJ
Email: compliance@oneadvent.com

How we collect your personal data
We only collect personal data when you choose to contact us by telephone, email, or through correspondence.

Although we do not collect personal data through our website forms, we do analyse how visitors use the site through cookies so that we can improve user experience.

Personal data we may collect if you contact us
If you contact us, we may collect:

Your name, company, email address, or phone number
Information relating to your enquiry
Any correspondence you send to us

How and why we use your personal data
We may use your personal data to:

Respond to your enquiry
Maintain business records
Comply with legal or regulatory obligations

We will not use your information for marketing unless you ask us to.

How and why we share your personal data
We may share personal information with:

Insurers, brokers, or service providers where relevant to your enquiry
Regulatory bodies such as the Financial Conduct Authority (FCA) and the Information Commissioner’s Office (ICO) if required to demonstrate compliance.
We do not sell personal data

Our website uses cookies to help us understand how visitors use the site and to improve functionality. You can manage your cookie preferences through your browser settings

How long we keep your data

We keep your data in accordance with our internal data retention policies and as
required by law or regulation.
Your rights
You have the right to:
Request a copy of your personal data
Correct or delete your data
Restrict or object to processing
Withdraw consent where applicable

Request data portability
Contacting us about your data

If you have questions about this notice or how your data is processed, please
contact: compliance@oneadvent.com